What to Do if You’re Having Problems With Your Hair Extensions

We will start off by saying that it helps to be realistic when it comes to any purchase, beauty treatment or anything else you’re investing in. Nine times out of ten, you’ll be happy with your decision. On the other hand, there are always going to be times when things just don’t work out. We aren’t saying that it’s only you who needs to be realistic, by the way… the same goes for us!

Although we are proud to say we do a great job of installing hair extensions, there might be a time when for somebody (for whatever reason) it just isn’t working out. Perhaps they just weren’t ready for their new look and can’t get comfortable with it. They might just be struggling with looking after their new hair. There could be any number of reasons why somebody feels that their hair extensions just aren’t working out as they imagined, and that’s perfectly alright. It happens.

This article is aimed at giving you a little guidance on what to do if you feel that you’re having problems with your hair extensions.

1. Don’t remove the hair extensions yourself

Of course, if you actually know what you are doing, you can remove them. It is actually possible to use little pliers or the correct hair tools to open micro rings and remove your extensions. However, it is every tricky to do that yourself and you might end up damaging your own hair or the extensions, or even hurting yourself. If you’re going to remove micro rings without our help, ask a friend who knows how to do it.

However, we recommend the first port of call is to always get in touch with us. We are always here to help, so it might be a case of simply popping down to our hair extension salon in Manchester and letting us sort out the problem for you. Who knows, you may not even want to remove them in the end!

2.Don’t go to the hairdressers to fix your hair extension problems

We will always tell you not to go to a hairdresser if you’re having an issue with your hair extensions. It’s not that we have a problem with hairdressers – on the contrary! We are hairdressers. It’s just that normal hairdressers are not trained in cutting and installing hair extensions, so they won’t know how to handle them properly.

They might actually make a mess of them unintentionally, wasting a lot of your money. If you want to cut, trim or realign any of your hair extensions, you should come to us to sort it out, as we are the ones who have installed them in the first place.

3. Use the correct shampoos, conditioners and brushes

We have said this many times before and we always advise people when they first have hair extensions installed in our Manchester salon. However, we know that it is easy to forget what you’re supposed to do to properly maintain your hair extensions. If you have forgotten the protocol or you’re not using the correct hair extension products, there is every chance that you’re going to damage your hair extensions or find them difficult to manage.

Don’t worry – these problems can be easily corrected. Check out our article on hair extension tools and aftercare for a recap.

4. Talk to us

We will tell you this every time: whatever the problem with your hair extensions, just talk to us. We are actually very friendly and helpful, and we want to make sure our customers are happy. Even if that somehow doesn’t happen first time, we can and will correct the problem.

Sometimes people can be a little shy about going back to somewhere and complaining – we know that. But we promise we won’t be offended! We simply ask that you speak to us as respectfully as we speak to you. If you’re not happy, you might not feel like doing that, we know. However, we need to understand what the problem is so we can fix it… so trust us when we say that we will.

5. Remember that we have a three-month guarantee

Lastly, when you come to our Manchester hair extension clinic, we offer you a three-month guarantee. That means if for some reason you lost an extension or two, we’ll reinstall it. It also means that if you’re unhappy with any element of the installation, for the first three months we’ll correct it for free.

After this point, it really depends what the problem is, as we are sure you’ll understand. As we said, we will always go out of our way to help you, so just try us. Customer care means a lot to us, which is why we have such a positive reputation. We want you to remain a happy customer.

Back to Blog